Terms of Service & Refund Policy

SafeFly (“SafeFly,” “we,” “us”) is a self-copy trade-automation tool. It mirrors orders from a trading account you own and control into your other accounts, applying the copy ratios, sizing, risk limits, and protective stops you configure. SafeFly is software you operate on your own accounts — it is not a broker, an introducing broker, a futures commission merchant, an exchange, or an investment adviser, and it does not hold your funds.

By creating an account or subscribing, you agree to these Terms. If you do not agree, do not use SafeFly.

SafeFly is currently offered to invited members only. You must be of legal age and permitted to trade futures in your jurisdiction. You are responsible for everything that happens under your account and for keeping your login credentials secure.

You connect your broker accounts through their official, secure sign-in (OAuth). SafeFly does not store your broker username or password.

SafeFly attempts to copy your trades and place protective stop orders on a best-effort basis. Order routing, fills, market data, and protective stops ultimately depend on your broker, the exchange, and market conditions outside our control. We do not guarantee that any order, copy, or protective stop will be placed, filled, or effective, and we do not guarantee uptime, latency, or any trading outcome. The service is provided “as is” and “as available.”

Paid plans are billed in advance on a recurring basis — monthly or annually, depending on the plan you choose — through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period until you cancel. Prices may change with notice; any change applies to your next billing period.

A service charge of 3.77% is added to every transaction — including each subscription payment and renewal — to help cover payment-processing and platform costs. This service charge applies to all payment methods, is included in the total amount shown at checkout that you authorize, and is non-refundable.

You can manage, upgrade, downgrade, or cancel your subscription at any time from the in-app billing portal.

We do not offer a general refund policy; refunds are issued on a case-by-case basis at our sole discretion. If you cancel your subscription, it will remain active until the end of your current billing cycle, after which your account will be closed.

Canceling stops the next renewal — you keep full access for the time you have already paid for. To request case-by-case consideration, contact us at the email below.

Trading futures and other leveraged instruments involves substantial risk of loss and is not suitable for every investor. You can lose more than your initial investment. Past performance is not indicative of future results. You trade your own capital, make your own decisions, and bear all risk and responsibility for the trades SafeFly copies on your behalf. Nothing in SafeFly is financial, investment, tax, or legal advice.

You agree not to misuse the service, interfere with its operation, attempt to access it without authorization, or use it for any unlawful purpose. We may suspend or terminate access for violations of these Terms, for non-payment, or as required by law.

Your broker permits only a limited number of simultaneous connections (sessions) to a given login at one time — for Tradovate, currently two. SafeFly maintains one such connection to each login you link, in order to read positions and mirror trades.

You are solely responsible for managing your concurrent connections. If the total number of simultaneous connections to a login — counting SafeFly together with every other session, including your broker’s desktop, mobile, or web apps, additional browsers or devices, and any other trading, copy-trading, provider, or automation software you use — exceeds your broker’s limit, the broker may drop or refuse one or more connections, including SafeFly’s. If that happens, copying, synchronization, and protective functions may be delayed, fail, or not occur, and positions may open, remain open, or fail to close as expected. While SafeFly is active, keep your total connections within your broker’s limit — for example, if you also run another copy-trading or provider service on the same login, do not simultaneously open your broker’s app or website.

SafeFly does not control your broker’s connection limits or session management and is not responsible for any interruption, delay, failed or duplicated order, unsynchronized or unclosed position, missed protective stop, or loss arising from your exceeding your broker’s concurrent-connection limit or from conflicting connections you maintain. You remain responsible for monitoring your accounts and positions directly with your broker at all times.

To the maximum extent permitted by law, SafeFly and Crypto Melodies LLC will not be liable for any loss of capital, trading losses, or any indirect, incidental, special, consequential, or punitive damages arising from your use of the service — including, without limitation, losses caused by copied or automated orders, by protective stops that are missed, delayed, or not filled, or by broker, exchange, market-data, or connectivity failures. Our total aggregate liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim arose.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Wyoming.

Questions about these Terms, your subscription, or a refund request: [email protected].